Delivery and Returns
MSE will always endeavour to fulfil your order with ease, efficiency and to your complete satisfaction.
We offer a range of delivery options, depending on the price of your order, the delivery address and the speed with which you require the goods. We pride ourselves on our excellent customer service.
All prices shown are subject to change.
Delivery Rates
London:
10AM – Under £200: (excluding VAT) are subject to £16.00
10AM – £201 – £1,000: (excluding VAT) are subject to £18.00
10AM – Over £1,000: (excluding VAT) are subject to £20.00
12PM – Under £200: (excluding VAT) are subject to £12.00
12PM – £201 – £1,000: (excluding VAT) are subject to £14.00
12PM – Over £1,000: (excluding VAT) are subject to £16.00
16PM – Under £200: (excluding VAT) are subject to £10.00
16PM – £201 – £1,000: (excluding VAT) are subject to £12.00
16PM – Over £1,000: (excluding VAT) are subject to £14.00
England & Wales (UK Mainland):
10AM – Under £200: (excluding VAT) are subject to £15.00
10AM – £201 – £1,000: (excluding VAT) are subject to £17.00
10AM – Over £1,000: (excluding VAT) are subject to £19.00
12PM – Under £200: (excluding VAT) are subject to £10.00
12PM – £201 – £1,000: (excluding VAT) are subject to £12.00
12PM – Over £1,000: (excluding VAT) are subject to £14.00
16PM – Under £200: (excluding VAT) are subject to £8.00
16PM – £201 – £1,000: (excluding VAT) are subject to £10.00
16PM – Over £1,000: (excluding VAT) are subject to £12.00
All Northern Scotland deliveries are subject to charges according to which Zone they fall into:
Scotland – Zone 1 & 2:
10AM – Under £200: (excluding VAT) are subject to £18.00
10AM – £201 – £1,000: (excluding VAT) are subject to £20.00
10AM – Over £1,000: (excluding VAT) are subject to £22.00
12PM – Under £200: (excluding VAT) are subject to £14.00
12PM – £201 – £1,000: (excluding VAT) are subject to £15.00
12PM – Over £1,000: (excluding VAT) are subject to £16.00
16PM – Under £200: (excluding VAT) are subject to £10.00
16PM – £201 – £1,000: (excluding VAT) are subject to £12.00
16PM – Over £1,000: (excluding VAT) are subject to £14.00
Scotland – Zone 3:
10AM – Under £200: (excluding VAT) are subject to £25.00
10AM – £201 – £1,000: (excluding VAT) are subject to £27.00
10AM – Over £1,000: (excluding VAT) are subject to £28.00
12PM – Under £200: (excluding VAT) are subject to £18.00
12PM – £201 – £1,000: (excluding VAT) are subject to £20.00
12PM – Over £1,000: (excluding VAT) are subject to £22.00
16PM – Under £200: (excluding VAT) are subject to £16.00
16PM – £201 – £1,000: (excluding VAT) are subject to £18.00
16PM – Over £1,000: (excluding VAT) are subject to £20.00
All Northern Ireland deliveries are from £28.00
All Isle of Wight deliveries are from £28.00
All Southern Ireland deliveries are from £28.00
All Channel Islands deliveries are from £35.00
Note: all prices shown are excluding VAT.
Any special times or extra damage cover needed then call us.
For any added costs you will be informed.
Minimum Order Value
We do not have a minimum order value for orders placed on our website.
Despatch of Goods
We dispatch all orders via a next working day courier service to all UK and N.Ireland based customers. Goods are normally dispatched on day of receipt of order although this is not guaranteed. If you have a specific requirement please call the office to confirm a dispatch date.
Note: Please be advised that selecting the ‘via next working day’ shipping service does not guarantee your goods will arrive on the next business day. This is just a description of the courier delivery service that your order will be dispatched with when it is ready.
Orders must be placed by 13:00, Monday to Friday.
Please note: if you are placing an order on a Saturday or a Sunday, you can expect to receive your items on Tuesday.
Signing for a parcel and missed deliveries
Goods despatched by our courier service will require a signature unless specific details are made at the time of placing your order (e.g. ‘leave parcel with a neighbour’). If the customer is not present, the driver will leave a card with instructions on how to rearrange delivery or organise collection.
Customer Service
If you have any queries which are not covered by this information please contact us on 0333 666 1176.