Delivery and Shipping

Delivery and Returns

MSE will always endeavour to fulfil your order with ease, efficiency and to your complete satisfaction.

We offer a range of delivery options, depending on the price of your order, the delivery address and the speed with which you require the goods. We pride ourselves on our excellent customer service.

Delivery Rates

All UK mainland orders:

Under £200 (excluding VAT) are subject to £6.00
£201 – £1,000 (excluding VAT) are subject to £8.00
Over £1,000 (excluding VAT) are subject to  £12.00

All Northern Ireland deliveries are from £18.00

All Northern Scotland deliveries are subject to charges according to which Zone they fall into:

Under £200 (excluding VAT) are from £8.00
£201 – £1,000 (excluding VAT) are from £10.00
Over £1,000 (excluding VAT) are from £12.00

UK Offshore deliveries are from £25.00. UK Offshore areas include the Channel Islands, Scottish Isles, Isle of Man and Ireland.

Note: all prices shown are excluding VAT.

Minimum Order Value

We do not have a minimum order value for orders placed on our website.

Despatch of Goods

We dispatch all orders via a next working day courier service to all UK and N.Ireland based customers. Goods are normally dispatched on day of receipt of order although this is not guaranteed.  If you have a specific requirement please call the office to confirm a dispatch date.

Note: Please be advised that selecting the ‘via next working day’ shipping service does not guarantee your goods will arrive on the next business day.  This is just a description of the courier delivery service that your order will be dispatched with when it is ready.

Courier Delivery

Our next working day courier service in the UK and N. Ireland normally ensures delivery the next working day after the order being placed. Orders must be placed by 13:00, Monday to Friday.

Additional services are available but have extra costs attached:

Next working day AM/PM:

  • Next working day by 09:00 (am)
  • Next working day by 10.00 (am)
  • Next working day by 12.00 (am)
  • Saturday delivery

Please contact us on 0333 666 1176 for pricing and to arrange these additional delivery services.

Please note: if you are placing an order on a Saturday or a Sunday, you can expect to receive your items on Tuesday.

Signing for a parcel and missed deliveries

Goods despatched by our courier service will require a signature unless specific details are made at the time of placing your order (e.g. ‘leave parcel with a neighbour’). If the customer is not present, the driver will leave a card with instructions on how to rearrange delivery or organise collection.

Customer Service

If you have any queries which are not covered by this information please contact us on 0333 666 1176.